Terms of sale

Preamble

These General Terms and Conditions of Sale (hereinafter “GTC”) govern the contractual relationship between:

• CLOVI, a simplified joint stock company (SAS) with a capital of €10,000, registered in the Lille Métropole Trade and Companies Register under number 931 606 982, whose registered office is located at 424 Avenue de la Marne, 59700 Marcq-en-Barœul, intra-community VAT number FR19931606982, represented by Ms. Agathe Toulemonde in her capacity as Managing Director, hereinafter referred to as “CLOVI” or “the Seller”.
• And any natural or legal person wishing to make a purchase via the clovi-paris.com website, hereinafter referred to as “the Customer”.

Any order placed on the website implies unreserved acceptance of these GTC.

1. Products

1.1. CLOVI offers a selection of high-end furniture, including poufs, benches, and armchairs.

1.2. The essential characteristics of the products (dimensions, materials, etc.) are detailed on the product pages.

1.3. The photographs are for illustrative purposes only. Minor variations in color or texture may occur depending on the screen or production batch.

2. Gift cards

2.1. CLOVI gift cards are available exclusively on the clovi-paris.com website.

2.2. They are valid for 12 months from the date of purchase and can be used once or several times.

2.3. Gift cards cannot be exchanged for cash or refunded, even partially.

2.4. In the event of loss or theft, no replacement will be issued.

3. Prices

3.1. Prices are indicated in euros, including all taxes (VAT included), excluding shipping costs, customs fees payable by the customer.

3.2. CLOVI reserves the right to change prices at any time. However, products will be invoiced at the price in effect at the time of the order.

4. Shipping costs

4.1. Shipping costs are calculated based on the total weight of the order, the destination, and the delivery method chosen.

4.2. The exact costs are indicated before the order is confirmed.

4.3. CLOVI sometimes offers promotional offers on shipping costs, which are mentioned on the website or in newsletters.

5. Ordering

5.1. Orders can only be placed on the clovi-paris.com website.

5.2. An order confirmation is sent by email after payment has been validated.

5.3. CLOVI reserves the right to cancel any order for legitimate reasons (e.g., previous dispute, stock issue, suspected fraud).

5.4. Only persons legally capable of entering into contracts concerning the Products or Services offered for sale on the Website may place an Order.
When placing an Order, the Customer guarantees that they have full legal capacity to agree to the General Terms and Conditions of Sale, place an Order, and conclude a Sale.

6. Payment

6.1. Accepted payment methods
The Customer may pay for their order using one of the following payment methods:

Credit card (Visa, Mastercard, American Express)
PayPal
Shopify Payments (Shop Pay)

6.2. Payment security
All payments made on the clovi-paris.com website are secured using SSL encryption and comply with banking security standards.

6.3. Specific conditions for payment methods
Credit card: Credit card payments are debited immediately after the order is confirmed.
PayPal: Customers can use their PayPal account to pay for their purchases. When choosing this payment method, they are redirected to the secure PayPal platform to confirm the transaction.
Shopify Payments (Shop Pay): Customers can use Shop Pay to benefit from an accelerated payment process. This payment method is subject to the Shopify Payments terms and conditions.

6.4. Payment confirmation
The order is considered confirmed after payment authorization by the bank or payment platform used. In case of refusal, the order is automatically canceled, and the Customer is informed.

6.5. Invoicing
An invoice is issued for each order and is available on request by contacting CLOVI customer service at bonjour@clovi-paris.com.

7. Delivery

7.1. Products are delivered to the address specified by the Customer when placing the order.

7.2. Delivery times are provided for informational purposes only. CLOVI undertakes to inform the Customer in the event of a delay.

7.3. In the event of force majeure or unforeseen circumstances, CLOVI cannot be held liable for any delay or non-delivery.

7.4. Once the Order has been shipped, the Customer will receive delivery information and a tracking number by email.
For furniture orders, delivery tracking is provided by the transport service provider.
Delivery is completed when the package is handed over to the Customer.
The Customer undertakes to provide complete and accurate information to ensure the proper execution of the Delivery.
In the event of a delivery impediment requiring rescheduling, CLOVI SAS reserves the right to reschedule the delivery at the Customer's expense.

7.5. Assuming the risks associated with transport, CLOVI SAS undertakes to deliver the Products ordered by the Customer in closed, sturdy packaging that is appropriate for the contents and transport requirements.
Upon receipt of the Order, the Customer is required to check that the packaging is intact and undamaged.
Any Product damaged or lost during transport will be replaced after validation by the Seller. The transport warranty is only valid if the Customer or their recipient has signed the delivery note or transport receipt presented by the carrier, on which they will have taken care to write precise, dated, and signed reservations. By signing the delivery note or transport receipt without making any reservations, the Customer or their Recipient acknowledges that their package has not been damaged during transport.

In the event of a dispute, the original packaging must be kept until the dispute is resolved. CLOVI SAS invites the Customer or its Recipient to inform customer service by email at bonjour@clovi-paris.com&nbsp within a maximum of 72 hours of delivery.

Any claim made after this period will be rejected, and CLOVI SAS will be released from any liability.

In the event of receipt of broken or damaged Products upon Delivery, the Customer will have the option, after validation by the Seller, to obtain replacement of the broken or damaged Products.

Any other anomaly concerning the Delivery must be notified within 72 hours of receipt to the Seller's customer service department at the following email address: bonjour@clovi-paris.com. The notification must include photographs proving the anomaly observed.

Any claim made after this period, and/or incomplete, will be rejected, and CLOVI SAS will be released from any liability.

8. Product returns

8.1. Right of withdrawal

In accordance with the law, the Customer has 14 days from receipt to exercise their right of withdrawal without justification.
The product must be returned in its original condition, unused, accompanied by its packaging, accessories, and invoice.

8.2. Return procedure
Return shipping costs are the responsibility of the Customer outside of France, except in the case of non-compliant or damaged products.
Before returning any product, the Customer must contact customer service via the RETURN FORM to obtain a return number. Contact : bonjour@clovi-paris.com.
Once the product has been received and inspected, a refund will be issued within 14 business days.

8.3. Customized products
Custom-made or personalized products cannot be returned or exchanged, except in the case of a manufacturing defect.

9. Warranties

9.1. Products are covered by the legal warranty of conformity and the warranty against hidden defects.

9.2. Any complaint must be made within the legal time limits and accompanied by evidence (photos, detailed description).

10. Liability

10.1. CLOVI cannot be held liable for any indirect damage resulting from the use of the products.

10.2. CLOVI's liability is limited to the amount of the order.

11. Intellectual property

11.1. All content on the website (images, text, graphics) is protected by copyright and remains the exclusive property of CLOVI.

11.2. Any unauthorized reproduction or use is strictly prohibited.

12. Personal data

12.1. The data collected on the website is used for order processing and communication with the Customer.

12.2. In accordance with the GDPR, the Customer has the right to access, modify, and delete their personal data.

13. Applicable law and jurisdiction

13.1. These T&Cs are subject to French law.

13.2. In the event of a dispute, the competent courts shall be those within the jurisdiction of the Court of Appeal of Lille.